Troubleshooting Common eSIM Activation Issues

🛠️ Troubleshooting Common eSIM Activation Issues

By the eSimDual.com Team

At eSimDual.com, we know that eSIM technology simplifies your digital life. But like any innovation, it can occasionally run into a few activation hiccups. In this article, our team walks you through the most common problems and, more importantly, how to fix them easily.

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📌 1. My device is not eSIM-compatible

❌ Issue:

You can’t add an eSIM, or the “Add Mobile Plan” option doesn’t appear.

✅ Solution:

• Make sure your device is eSIM-compatible (iPhone XR or newer, Google Pixel, Samsung Galaxy S and Z series, etc.).

• ⚠️ Note: some versions sold in certain regions (e.g., China) do not support eSIM, even if the model seems compatible.

👉 Check our compatible device list to be sure.

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📌 2. The QR code doesn’t work

❌ Issue:

After scanning the QR code, nothing happens or you see an error message.

✅ Solution:

• Make sure you’re connected to the internet (Wi-Fi recommended).

• Check that the QR code hasn’t already been used.

• If needed, log in to your eSimDual.com account to generate a new profile.

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📌 3. Activation fails without a clear reason

❌ Issue:

Installation looks successful, but the eSIM doesn’t activate or shows “No service”.

✅ Solution:

• Restart your device.

• Manually enable the eSIM line in your cellular settings.

• Make sure roaming is turned on if you’re abroad.

• Delete the eSIM profile, then reinstall it via your eSimDual.com dashboard.

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📌 4. My primary carrier is blocking the activation

❌ Issue:

Some carriers limit the use of secondary or third-party eSIM profiles.

✅ Solution:

• Use your eSimDual.com eSIM as a secondary line for data only.

• Ensure your phone is unlocked and not restricted to one carrier.

• Contact our 24/7 support team if you need help.

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📌 5. My eSIM doesn’t work abroad

❌ Issue:

No signal, even after successful installation.

✅ Solution:

• Turn on data roaming in your device settings.

• Make sure you selected the correct destination or region when purchasing your eSIM on eSimDual.com.

• Manually add the correct APN settings if required (instructions are provided after purchase).

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🧪 Special cases: iPhone, Android & more

📱 On iPhone:

• Go to Settings > Cellular > Add Mobile Plan

• If the QR code doesn’t respond: force close the Settings app and try again

🤖 On Android (Samsung, Pixel, etc.):

• Go to Settings > Mobile Network > Add Carrier

• Ensure your Android version is up to date

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🛡️ Our Promise at eSimDual.com

With eSimDual.com, you get:

• A user-friendly dashboard to manage your eSIMs

• Lightning-fast customer support (chat, email, WhatsApp)

• A wide range of affordable international data plans

We’re here to make eSIM activation simple, fast, and reliable—whether you’re in France or traveling the world.

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💬 Need help? We’re here for you.

Our team is available 24/7 to support your eSIM activation.

📧 Contact us at support@esimdual.com or visit our Help Center.

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🗣️ Tried our eSIM?

Share your experience in the comments or on social media using the hashtag #eSimDualExperience!