Privacy Policy
Last updated: 01/09/2025
Introduction
This Privacy Policy applies to the website https://esimdual.com, operated by SAS Clyb, a company registered in France. It describes how eSimDual collects, uses, stores, and protects your personal data, in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
By using our website, you agree to the practices described in this Policy.
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1. Data We Collect
We collect two types of data through our website:
a. Personal Data
Personal data refers to any information that can directly or indirectly identify you, such as:
• Full name
• Email address
• Phone number
• Postal address (if applicable)
• Payment information (processed via secure third-party providers)
We only collect this data when you voluntarily provide it to us, for example, when you:
• Place an order on our website
• Subscribe to our newsletter
• Contact us via a form or email
b. Non-Personal Data
Non-personal data cannot identify you directly. It is collected automatically through cookies or similar technologies and may include:
• Browser type and operating system
• IP address
• Pages visited and session duration
• Usage and browsing data
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2. Purpose of Data Collection
The data we collect is used for the following purposes:
• To ensure proper technical functioning of the website
• To process your orders and deliver our services
• To respond to your inquiries via contact form or customer support
• To improve your user experience on our website
• To send marketing communications or newsletters (with your explicit consent)
• To analyze website performance and traffic
• To comply with legal, fiscal, and regulatory obligations
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3. Legal Basis for Processing
In accordance with the GDPR, we process your personal data based on the following legal grounds:
• Your consent (e.g., for newsletters, non-essential cookies, etc.)
• The performance of a contract (e.g., when placing an order)
• Legal obligations we must comply with
• Our legitimate interests, particularly for ensuring website security and improving our services
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4. Data Sharing
Your data may be shared only with trusted third-party service providers in the following cases:
• Web hosting and technical services
• Secure payment processing
• Analytics and marketing tools
• Customer service and CRM tools
All third-party providers are bound by strict contractual obligations regarding data confidentiality and security.
We do not sell, rent, or share your personal data for commercial purposes without your explicit consent.
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5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
For example:
• Order-related data: retained for 5 to 10 years (for tax and accounting purposes)
• Marketing data: retained until you withdraw your consent
• Browsing data: retained for a limited period depending on the type of cookie used
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6. Data Security
We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, disclosure, alteration, or destruction.
However, no data transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security.
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7. Your Rights
In accordance with the GDPR, you have the following rights regarding your personal data:
• Right of access – to know what data we hold about you
• Right to rectification – to correct inaccurate data
• Right to erasure – to request deletion of your data (under certain conditions)
• Right to restrict processing
• Right to object – particularly to marketing communications
• Right to data portability
• Right to withdraw consent at any time
To exercise your rights, please contact us at:
📧 contact@esimdual.com
You also have the right to file a complaint with the French Data Protection Authority (CNIL) at www.cnil.fr if you believe your rights are not being respected.
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8. Cookies
We use cookies to enhance your browsing experience, analyze traffic, and provide personalized content. You may accept or decline non-essential cookies via our consent banner.
For more information, please refer to our [Cookie Policy].
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9. Changes to This Policy
This Privacy Policy may be updated at any time. In case of substantial changes, we will notify you through the website. We recommend checking this page regularly to stay informed.
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Publisher Contact Information
eSimDual
Publishing Company: SAS Clyb
Address: 4 rue des Roquettes, 49500 Segré, France
Email: contact@esimdual.com
Website: https://sasclyb.fr